Authorization & Eligibility

• Return Authorization (RA): All returns require a pre-approved Return Authorization Number. To initiate a request, please contact your Account Manager or Customer Service.
• Timeframe: Return requests must be submitted within 30 days of order receipt.
• Exclusions: Items purchased under promotional discounts, special offers, or close-out sales are final and not eligible for return. Demonstrators are not eligible for returns.

Condition & Packaging

To qualify for a refund, returned merchandise must meet the following criteria:

• Items must be in new, unused, and unopened condition.
• Products must be returned in full cases only.
• The Return Authorization number must be clearly marked on the exterior of the package, adjacent to the shipping label. Please use original packaging whenever possible.

Discrepancies & Defective Goods

• Reporting Discrepancies: Any shipment discrepancies (including shortages, incorrect items, or damage) must be reported to our team within the 30-day return window. Failure to report discrepancies within this timeframe may result in the denial of your claim.

Fees & Refunds

• Restocking Fee: A standard 20% restocking fee applies to all returns.
• Fee Waivers: This fee is waived if the return is the result of a shipping error on our part or a confirmed product defect.
• Processing: Refunds will be issued to the original payment method following a successful inspection of the returned goods at our facility.