PRODUCT RETURNS

A pre-approved Return Authorization Number is required for all returns. To request a Return Authorization, please contact Customer Service or your Account Manager. A Return Authorization must be submitted within 30 days of receipt of your order. Promotional discounts, specials, and close-out sales are not eligible for returns.

All returned items must be in new, unused, and unopened condition and in full cases. Using the original packaging, please prepare the item by clearly marking the Return Authorization number next to the address label. A refund will be issued once the item is returned and inspected. 

A Restocking Fee of 20% of the order total applies to Returns. This Fee is waived in the following circumstances:

• If a product has been shipped in error.
• If you have received a defective product, you may return it for a refund within 21 days of purchase.