FREQUENTLY ASKED QUESTIONS

If your organization is eligible, this information can be shared during the account set up or even after your account has been established. Once your documentation is verified and approved, all future online orders will be tax-exempt. Please email [email protected] or call 617-946-2800 for additional assistance.

Tax exemption needs to be established before your order is submitted and paid for. We would be happy to ensure that all future orders reflect your tax free status. Please email [email protected] or call 617-946-2800 for additional assistance.

Registered non-profits get discounted, factory-direct pricing and free shipping on orders of $450+ shipped to a single address in the contiguous  U.S. Verified tax-exempt organizations can also order online without being charged sales tax.

Registered non-profits, government agencies and health departments, educational institutions, and medical establishments. A valid 501(c)(3)may be required to verify status.

Have your organization's legal name, 501(c)(3) or government/institution details, a primary contact, and your shipping address ready. If you're tax-exempt, keep your sales tax exemption certificate handy.

Non profit applications are reviewed within 1 business day. If you are seeking credit terms, that can take approximately 6-8 weeks. We would always encourage you to start this process sooner rather than later just to err on the side of caution.

A quote can be secured a few ways: 24/7 : Simply log into your account and add products to your cart to receive an instant total. 

5 days a week : Customer Service is available to assist with a formal quote Monday - Friday 9am - 5pm (EST) via [email protected] or 617-946-2800

We absolutely do! Once a credit application has been approved, we are happy to apply PO’s to your quotes. Simply email them to [email protected] Still need to apply for credit? Simply email [email protected] or call 617-946-2800.

There’s no minimum order quantity required. We’re happy to assist you with any demand you may have and ensure that you are able to order within your budget as well.

Unfortunately we do not offer samples at this time.

Yes you can! A full order history can be found when logging into your account. You are welcome to reorder online or by reaching out to Customer Service for additional assistance.

If an item is available to add to your cart, it’s available for purchase. From time to time a product will be marked as out of stock. If this happens, or if you need a large quantity, please contact Customer Service so we can confirm lead time and ensure we meet all of your expectations.

Yes you can. We work with a number of organizations with this requirement. You can log into your account and build your cart, then email [email protected] when you’re ready or simply reach out to us from the start to assist. We'll ensure you have a formal quote you can submit for grant funding or internal approval.

Global Protection Corp. accepts all major credit cards via a secure transaction process. Orders can also be reconciled via physical check or ACH payment. If your organization requires transactions to take place via a specific ordering portal, please reach out to [email protected] directly for additional assistance.

Global Protection Corp. does their best to work with community organizations and give back when they can. If you have a specific request, it never hurts to ask!

Bulk condoms, bulk lubricants, oral dams, menstrual care, vending products, outreach and education materials, gloves, hygiene and harm reduction supplies, plus Custom Condoms® and private label solutions. Shop all.

Our own brands: ONE®, MyONE® Custom Fit®, Trustex®, Atlas®, NuVo®, Fantasy®, Satin® Oral Dams and Night Light®, the first FDA-cleared glow-in-the-dark condom. We also distribute LifeStyles®, Trojan®, Kimono®, and CautionWear® and Harmony® Oral Dams. Global Protection Corp. is also proud to be the exclusive non-profit distributor of FC2® internal condoms.See Our Brands and Distributed Brands.

Yes. We offer non-latex condoms of our own manufacturing and distribute popular non-latex brands such as SKYN®. FC2® internal condoms are also non-latex (nitrile). For oral sex, the Harmony® Polyisoprene Dam is the only non-latex oral dam sold in North America.

We carry ONE®, Trustex®, Aqua Lube®, Good Clean Love®, LifeStyles®, Pjur®, Slippery Stuff®, and Rain® lubricants in bulk. Shop lubricants. We offer multiple types including water-based, silicone, hybrid and all-natural, in single use sachets and bottles.

MyONE® Custom Fit® offers 52 condom sizes - more than any other brand -  because poor fit is a common reason people skip condoms. Simply use our FitKit® sizing tool to get your FitCode®, to find the perfect match!

Creative outreach items, educational materials, condom fit education tools, kits and dispensers, and apparel and accessories. Browse Outreach & Education.

Yes. See our Menstrual Care category.

Trustex® nitrile gloves, sharps containers, harm reduction and medical supplies, and hygiene and care supplies.Browse Gloves, Hygiene & Harm Reduction.

We’re continuously adding new products to make Global Protection your true one-stop shop. Have a favorite brand or product you need? Reach out to our team and we’ll look into sourcing it for you.

Yes. Condoms are Class II medical devices, and ours are cleared by the FDA for the prevention of pregnancy and STIs.

Every condom gets an individual electronic pinhole test. Samples from each batch are also tested twice during manufacturing and again when the batch is finished: airburst, freedom-from-holes, tensile strength, dimensions, and package integrity. If a sample fails, the whole batch is discarded. Learn more about condom testing.

We conform to FDA 21 CFR Part 820 (Good Manufacturing Practices for medical devices), ISO 4074, and ASTM D3492. We're independently audited every year to maintain ISO 13485:2016 and MDSAP certification.

Most of our condoms and lubricants carry long expiration dates of up to 5 years. Some lubricant formulas have fewer years, such as the ONE® True® 99% naturally derived lubricant has a shelf life of 3 years. Always check the expiration date printed on each package.

Our condoms are manufactured by Karex, the world's largest condom manufacturer, and all orders ship from our facility in Lynn, Massachusetts.

Global Protection Corp. is a subsidiary of Karex. Pairing our product development expertise with Karex's manufacturing technology and scale lets us bring innovations like MyONE® Custom Fit® and graphene-enhanced ONE® Flex® to market.

See our Quality Assurance and CondomTesting pages.

Our promotional line that puts your logo, artwork, or message on condoms and related giveaways. We invented the category with the first customized condom in 1987. Custom Condoms® products are FDA-cleared, triple tested, and include full liability insurance. They're intended for promotion, not resale.

Options include foil and clear condom wrappers, Condom Keypers® keychains, lubricant packets, condom pops, ONE® Condom Tins, condom buttercups, condom matchbooks, and condom compacts. For most items, click "Design Now" on the Custom Condoms® page to preview your art and order through customcondoms.com. Matchbooks and filled compacts are quoted through an inquiry form.

Ready-made outreach items designed to start conversations about safer sex at events and in the field, no custom artwork needed. Browse Creative Outreach.

Yes. Pair Custom Condoms® with your campaign or organization branding, or choose ready-made Creative Outreach and education materials. For large events, order early so custom items arrive in time.

Orders generally process in 1–2 business days, then ship from Lynn, Massachusetts, usually via FedEx Ground or UPS Ground. Standard delivery is usually 3–8 business days within the continental U.S. While our team works tirelessly to process orders as quickly as possible, please ensure you are planning accordingly based on your own timeline demand as well.

Yes. Expedited shipping and additional carriers are available on request for an extra charge. Please note that carriers may suspend delivery guarantees during peak periods or extreme weather.

When your order ships, we'll email a shipping confirmation with your tracking number. While our team is available to assist, we would encourage you to track your package closely via the Carrier’s website for the most up to date information regarding your delivery.

Yes. We ship internationally through partner facilities under the Karex umbrella. For additional information regarding international orders, please contact us at  - [email protected]. If you’re an end user looking to purchase the ONE® brand internationally, visit here for options by country.

Yes. Note: non-profit free shipping applies only to orders of $450+ shipped to a single address, so split shipments are charged at cost.

Bulk products are shipped in labeled boxes. If you need special packaging, please contact a sales representative.

All orders incur freight charges, and a surcharge applies to residential addresses or orders needing special handling. Full details in our Shipping Policy.

You can cancel an order within 24 hours of placing it, provided the fulfillment process has not been started. After an order is placed, changes can be made if an item is out of stock.

Contact us within 30 days of receipt for a Return Authorization. When the error is ours, there's no restocking fee.

Sign in and go to your account page to update your contact details and addresses.

On the sign-in page, click "Reset Password" and follow the emailed link.

You can reach us a number of ways:

Call : 617-946-2800

Fax: 888-717-2200

Email: email [email protected]

Customer Service and Account Managers are available Monday–Friday, 9am–5pm EST